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Welcome to ROYAL CANIN Shop at dogsupplymart.com! These Terms and Conditions govern your use of our website and purchases of our premium pet nutrition products and accessories. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited access to use our website for personal shopping purposes. All content, including product descriptions, images, and logos, are our intellectual property or licensed to us.

1.2 User Responsibilities

You agree to:

  • Provide accurate account information
  • Not misuse our website or content
  • Comply with all applicable laws
  • Not attempt to circumvent our security measures

2. Product Information

2.1 Product Descriptions

We offer premium pet products including:

  • Specialized pet foods (Adult, Puppy, Senior, Grain-Free, High-Protein, etc.)
  • Pet accessories (Elevated Bowls, Interactive Toys, Large Beds)
  • Health and wellness products (Filters & Pumps, Training Treats)

We strive for accuracy but cannot guarantee all descriptions are error-free. Colors may vary slightly from website images.

2.2 Product Suitability

Our products are formulated for specific pet needs. Consult your veterinarian before changing your pet’s diet, especially for:

  • Sensitive Digestion formulas
  • Limited Ingredient Diet options
  • Puppy or Senior specialized nutrition

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days. You’ll receive confirmation with tracking information when your order ships.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your payment details.

3.3 Pricing

Prices are in USD. We reserve the right to adjust prices and correct pricing errors.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95) via DHL or FedEx (10-15 business days)
  • Free Shipping via EMS for orders over $50 (15-25 business days)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary due to customs processing.

4.3 Delivery Issues

Contact us immediately if your order is:

  • Damaged during transit
  • Incorrectly fulfilled
  • Not delivered within the estimated timeframe

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • Item is unused and in original packaging
  • You include proof of purchase
  • You initiate the request within 15 days

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened food products
  • Used pet care items
  • Personalized or seasonal items

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Complete the Return Request Form
  3. Wait for approval (within 2 business days)
  4. Ship items to our Oklahoma City facility

5.4 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate shipping and payment information. We’re not responsible for delays caused by incorrect addresses.

6.2 Product Use

Use products as intended and according to package instructions. Monitor your pet when introducing new foods or toys.

6.3 International Customers

International customers are responsible for:

  • Return shipping costs
  • Customs fees and import duties
  • Marking returns as “Returned Goods”

7. Liability Limitations

7.1 Product Liability

We’re not liable for:

  • Misuse of products
  • Allergic reactions or individual pet responses
  • Changes made to products by manufacturers

7.2 Website Availability

We strive for 24/7 website availability but aren’t liable for temporary outages or technical issues beyond our control.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms or our products:

ROYAL CANIN Shop
2670 Musgrave Street
Oklahoma City, US 73102
Email: [email protected]

Thank you for choosing ROYAL CANIN Shop for your pet’s nutritional needs and accessories. We’re committed to providing premium products and excellent customer service.