At ROYAL CANIN Shop, we’re committed to providing premium dog products and exceptional service to pet parents worldwide. Below you’ll find answers to common questions about our products, shipping, and more.

Product Questions

What types of dog food do you specialize in?

We focus on science-based, premium nutrition for dogs at all life stages. Our specialty formulas include:

  • Grain-free and limited ingredient diets
  • High-protein formulas
  • Foods for sensitive digestion
  • No corn, wheat, or soy options
  • Life stage formulas (puppy, adult, senior)
How do I choose the right food for my dog’s needs?

Consider your dog’s:

  • Age (puppy, adult, senior)
  • Special dietary requirements (grain-free, sensitive digestion, etc.)
  • Activity level and protein needs
  • Any allergies or ingredient sensitivities

Our veterinary-approved formulas are clearly labeled to help you make the best choice for your furry family member.

Shipping & Delivery

Where do you ship to?

We ship worldwide, excluding some Asian countries and remote regions. All orders are processed and shipped from our Oklahoma City facility.

What are my shipping options?

We offer two convenient shipping methods:

  1. Standard Shipping ($12.95): 10-15 business days via DHL or FedEx with tracking
  2. Free Shipping: For orders over $50, delivered in 15-25 business days via EMS

All orders take 1-2 business days to process before shipping.

How do you ensure my dog food arrives fresh?

We take special precautions including:

  • Temperature-controlled storage for sensitive formulas
  • Reinforced packaging for food products
  • Expedited processing for perishable items
  • Protective materials in all shipments

Returns & Exchanges

What is your return policy?

We offer a 15-day no-questions-asked return policy from the date of delivery. Simply contact us at [email protected] to initiate your return for a full refund.

Can I exchange a product if it’s not right for my dog?

Absolutely! While we don’t offer direct exchanges, you can return the original product for a refund and place a new order. Our team is happy to help you select the right product for your dog’s needs.

Payment & Account

What payment methods do you accept?

We accept all major credit cards and secure payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed through our secure checkout system.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to:

  • Track your order history
  • Save your shipping information
  • Receive special offers

Contact & Support

How can I contact customer service?

Our U.S.-based support team is available via email at [email protected]. We typically respond within 24 hours.

Our physical address is:
2670 Musgrave Street, Oklahoma City, US 73102

Can I track my order?

Yes! You’ll receive tracking information via email as soon as your order leaves our warehouse. For standard shipping (DHL/FedEx), you can monitor your package’s journey with regular updates.

Still have questions? Our team of dog-loving experts is always happy to help! Email us at [email protected] for personalized assistance with your order of premium dog supplies.